Payment succeeded but service is still pending Print

Most services activate automatically after the invoice is Paid. Occasionally a gateway callback is delayed.

1. Wait 5–10 minutes and refresh Billing → Invoices and Services.
2. Confirm the invoice status is Paid (not Unpaid or Payment Pending).
3. If the invoice is Paid but the service is still Pending/Suspended, open a ticket with the invoice number and payment reference from your bank or gateway.

Do not create duplicate orders for the same IP while we investigate — duplicates cause confusion and delays.