- Confirm payment is complete and the VPN service is Active.
- Re-open the service page and refresh — config/QR may appear shortly after provisioning.
- Import the latest config; old files will not work if the peer was reissued.
- Allow WireGuard through local firewalls; try another network to rule out ISP blocks.
- On mobile, ensure the official WireGuard app has VPN permission.
If the client area has no config after 15–30 minutes, contact support with your service ID.