Try these checks before opening a ticket:
- Confirm the invoice is Paid and the service status is Active.
- Verify the IP on the service matches the server’s public IPv4 (
curl ifconfig.meor your provider panel). - Ensure you installed the correct product edition for that license.
- Check that the server time is correct (NTP).
- Disable any VPN/proxy on the server that would change its outbound IP during license checks.
Still failing? Send support: service ID, licensed IP, server OS, and the exact error text.