Refund and cancellation eligibility depends on the product type and how far provisioning has progressed.
- Request cancellations from the service actions in the client area when available, or via a support ticket.
- Include your invoice number, service ID, and reason.
- Licenses that are already issued/activated may be non-refundable — we will confirm based on your case.
To avoid unwanted renewals, request cancellation before the next billing date.
